Stakeholder map [SBM-2]

In the Pekao Group, we treat our relationships with stakeholders as a priority. We ensure continuous dialogue with groups key to our business from the external and internal environment, which we conduct, inter alia, in the form of direct conversations or interviews as part of satisfaction or engagement surveys. This enables us to obtain information about our offering, the manner and quality of service, as well as to monitor current market trends and identify the needs and expectations of market participants.

We use various forms of communication, ensuring equal access to high-quality information for all stakeholders. The way we communicate with the external environment is governed, inter alia, by the Principles of the Bank Pekao Information Policy for Contacts with Investors and Securities Market Analysts, the Media and Clients, available on [the website].

In 2024, for the first time, we identified our stakeholders and grouped them into specific categories for sustainability reporting purposes in accordance with CSRD and the ESRS Regulation. For this purpose, we first carried out sector classification and then developed a tool for mapping the Pekao Group’s value chain in the area of credit institution activities. As a result of this process, a list of stakeholders was created and submitted for assessment by eighteen business units operating in the Pekao Group. Ultimately, after integrating and analysing the collected information, we identified key stakeholder groups, as shown in the chart below.

In 2025, we maintained the existing business model and key stakeholder groups, which means that the stakeholder map remained unchanged compared to 2024 – the first year of applying ESRS requirements. Due to the absence of material changes in the structure and environment of the Pekao Group, there was no need to conduct additional consultations or modify the double materiality assessment process. We maintained the existing approach, considering it adequate to the current conditions.

As part of the double materiality assessment, we conducted consultations with stakeholders (both within the organisation as well as in the upper (upstream) and lower (downstream) parts of the value chain) on the Pekao Group’s impact on the environment in terms of sustainability matters indicated in the ESRS Regulation. In the consultation process, we used a survey that enabled stakeholders to submit any additional remarks in open questions. The survey contained a total of 42 questions from the following categories: general (1), environmental (18), social (14) and corporate governance (5), as well as an open question. Respondents were divided into 2 groups: internal stakeholders, including employees and subsidiaries (78%), and external stakeholders (22%). Persons who were not employees, constituting own workforce, did not participate in the survey. The task we set for consultation participants concerned identifying and determining impacts in the ESG areas and assessing them as positive or negative. Stakeholders indicated the strongest positive impact in the social area and the strongest negative impact in the corporate governance area.

With respect to the identified impacts of the Pekao Group on the environment, and in particular in order to maximise positive and minimise negative impacts, we undertake activities involving key stakeholders. A list of these activities by individual groups is presented in the table below.