Value chain [SBM-1]
In light of EFRAG guidelines, we classify the Bank’s activities into one segment, i.e. the sector: banking in the macro-sector: financial institutions. In the value chain mapping process, we took into account the following criteria:
- value chain element,
- type of element of the chain,
- entity implementing the element,
- indication of 3 main entities or categories for each element,
- geographical location of main entities,
- indication of ESG topics material for a given value chain element.
Then, based on expert judgement, the value chain of the Pekao Group was developed, taking into consideration the level of complexity of internal processes, regulatory and technological requirements, and the multiplicity of services and client segments.
Pekao Group value chain
Our Bank’s value chain comprises three levels:
UPSTREAM of the value chain, which includes key elements of financial infrastructure, such as:
- payment systems, clearing houses and depository systems,
- cooperation with international payment card networks (Visa, Mastercard), technology and infrastructure providers and utilities service providers, as well as telecommunications companies.
Within UPSTREAM, we ensure business continuity, reliability and availability of services provided, as well as modern user-friendly solutions;
ORGANISATION (the entity’s sector operations) is a system of banking services that includes:
- retail banking,
- servicing of enterprises,
- corporate banking,
- capital markets,
- investment banking.
We base the activities undertaken at this level on strong foundations in risk management, finance, human resources and strategy. Within ORGANISATION, we strive to ensure continuous development of both technology and operations as well as employee competencies, and to build an organisational culture.
DOWNSTREAM of the value chain is focused on servicing diverse customer groups:
- individual clients use personal banking services, loans and savings accounts,
- public sector clients, including governments and local authorities, can rely on support in public finance management and arranging bond issues,
- corporate clients and enterprises have access, inter alia, to commercial loans, treasury services and transaction servicing,
- Group clients, including:
- individual clients using TFI products (investment funds),
- corporate clients using factoring services, leasing services and other business finance products.
DOWNSTREAM also includes our financial counterparties, including other banks and supranational institutions. Activities we undertake at this level are supported by advanced digital platforms, a professional distribution network and marketing channels.