Principles for the fair design and sale of financial products and services

In accordance with generally applicable laws and regulations, both Bank Pekao and the Bank Pekao Group companies engaged in the business of offering financial products and services have a number of regulations that define the standard of their operations, as well as establish rules of conduct to protect the interests of customers, minimize compliance and reputation risks in the sale of products and services to consumers. At Bank Pekao, this area is comprehensively regulated by the New Product Implementation Process Policy at Bank Pekao S.A. (hereinafter: New Product Implementation Policy) and the Principles for Creating Marketing Communication of Bank Polska Kasa Opieki Spółka Akcyjna (hereinafter: Principles for Creating Marketing Communication). The standards for offering and selling are further defined by: Rules for the sale of credit and payment products to consumers at Bank Polska Kasa Opieki Spółka Akcyjna and Policy for the sale of investment products. The risk of misleading the customer about the product designation is managed through ongoing verification, i.e. through the process of reviewing marketing materials by the Compliance Department, among others.

The process of reviewing marketing materials and business instructions is covered by the Bank’s Internal Control System.

In 2022, the Bank had no cases of non-compliance with regulations on information and labelling of products and services, or cases of non-compliance resulting in a warning.