About Bank
Communication with stakeholders
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Bank Pekao conducts active, transparent and effective communication with all stakeholders of the Bank, taking into account their needs and providing them with equal access to information using various communication tools. The main groups of stakeholders include:
- Investors, market analysts and rating agencies
- Customers
- Employees
- Suppliers
- General public
- Media
- Supervisory institutions; including the Financial Supervision Committee, the Bank Guarantee Fund, the Office of Competition and Consumer Protection, the National Bank of Poland, the Financial Stability Committee, the National Securities Depository.
These stakeholder groups are particularly important due to the business model, implementation of the strategy and further development of the Bank.
The principles set out in the Bank’s information policy regarding contacts with investors, securities market analysts, media and customers are regulated by the Bank’s information policy, which is available on the website*
*https://www.pekao.com.pl/en/investors-relations/reports/ESG.html
| STAKEHOLDER GROUP | COMMUNICATION TOOLS | COMMUNICATION FREQUENCY | REPORTED TOPICS | ACTIONS TAKEN BY THE BANK |
|---|---|---|---|---|
| Investors (shareholders, bondholders, and purchasers of other securities issued by the Bank, market analysts and rating agencies) | General Meeting of Shareholders | At least once a year |
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Transparent operation, easy and fast access to information about the Bank, enforcement of external regulations and market standards. |
| Conferences | A dozen or so times a year | |||
| Meetings and teleconferences | Several hundred per year | |||
| Stock exchange and press releases | On an on-going basis | |||
| Financial statements, data compilations and presentations of results | Quarterly | |||
| Bank’s website and online information channels | On an on-going basis | |||
| Meetings with rating agencies | At least once a year | |||
| Permanent cooperation of the Investor Relations and ESG Strategy Department (institutional and individual investors, financial analysts and capital market organizations); | On an on-going basis | |||
| Online ESG Report | On an on-going basis | |||
| Branches, online and mobile banking | On an on-going basis | |||
| Customers | Bank’s website and online information channels | On an on-going basis |
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| Online and mobile banking platform | On an on-going basis | |||
| Infoline | On an on-going basis | |||
| Complaints | On an on-going basis | |||
| Satisfaction surveys on products and services and quality of customer service | On an on-going basis | |||
| Advertising campaigns and marketing activities | On an on-going basis | |||
| Product offers, mailing | On an on-going basis | |||
| Participation in fairs | Where possible | |||
| Internal communication | On an on-going basis | |||
| Employees | Intranet, chats, discussion forum | On an on-going basis |
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Listening to employees’ opinions (chats, satisfaction surveys), providing employees with opportunities for growth (promotions, training), clear, measurable targets subject to monitoring, adequate wage and benefits policy, meetings with employees and on-going communication with employees, ensuring a friendly workplace: including through the implementation of remote work opportunities and pro-health and preventive measures. |
| Meetings with the participation of the Management Board | Several times a year | |||
| Trips to attend competitions, olympiads | At least once a year | |||
| Employee volunteer work program | On an on-going basis | |||
| Webinars | On an on-going basis | |||
| Employee evaluation | At least once a year | |||
| Internal publications | On an on-going basis | |||
| Thematic questionnaires, evaluation questionnaires, employee opinion surveys | Several times a year | |||
| Whistleblowing system | On an on-going basis | |||
| Meetings with employer representatives, negotiations, consultations | At least a dozen times or so a year | |||
| Trade union organizations | Intranet site | On an on-going basis |
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Dialogue with trade unions operating at the Bank, based on respect for fair interests of the parties. |
| Meetings with suppliers, negotiations | On an on-going basis | Detailed information on the social partners can be found on the individual intranet pages.
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Providing the social side with opportunities to communicate with employees. | |
| Suppliers | Special procurement platform, telephone number, e-mail | On an on-going basis |
|
Transparent supplier selection procedures; timely performance of the provisions laid down in the contract, promotion of good procurement practices. |
| On-going cooperation and execution of contracts | On an on-going basis | |||
| Charity and sponsoring activities, actions on climate | On an on-going basis | |||
| Social and natural environment | Employee volunteer work program | On an on-going basis |
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Implementing sponsorship and charity projects; supporting community development; encouraging employees to participate in social and environmental |
| Meetings with students, student internships | At least once a year | |||
| Press conferences | A dozen or so times a year | |||
| Media | Press releases | On an on-going basis |
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Transparent operation, easy and fast access to information about the Bank. |
| Social media | On an on-going basis | |||
| Interviews, expert statements | On an on-going basis | |||
| Participation in economic conferences, etc. | Several dozen times a year | |||
| Permanent cooperation of the Communications Office (journalists, media) | On an on-going basis | |||
| Reports, correspondence, inspections, non-reporting studies | On an on-going basis | |||
| Regulators |
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Compliance with requirements, regulations and good practices, ongoing cooperation with the Regulators. |