Providing digital tools to customers

Bank Pekao has been investing in modern digital technologies for years. Thanks to the wide range of innovative solutions, the company meets the needs of customers and develops their digital awareness. In addition, the Bank continues to enhance security and invest in cyber-security to ensure secure banking for customers across all business segments. By 2021, the Bank had nearly 2.4 million active mobile banking customers.

The Bank’s main mobile banking tool, the PeoPay application, offers a number of innovative solutions. They guarantee customers full availability of services, greater range of orders, automation of recurring payments, instant authorization of transactions. In 2021, the version of the PeoPay application was expanded to include self-service processes, thanks to which customers could place orders for a housing loan, student loan, loan, bill or card on their own without leaving home, including an instruction for the complete early repayment of a mortgage and a loan, a certificate of the amount of debt, issuing a bank opinion or preparation of documents for establishing a mortgage. In 2021, as announced, Bank Pekao was the first in Poland to implement the possibility of opening a selfie account using an e-ID card. In addition, Bank Pekao, through the PeoPay application, also made it possible to use the offer of Pekao TFI investment funds without the need to visit the bank’s office.

The PeoPay KIDS application, offered since 2020 and aimed at children aged 6-13, has become increasingly popular and appreciated. As part of it, the Bank’s youngest customers receive access to Konto Przekorzystny dla młodych (Advantageous Account for Youth), the My Skarb (My Treasure) savings account and the PeoPay KIDS debit card. Thanks to the application, children can learn how to save and manage their money in an easy and accessible way, and thanks to the payment card they can make cashless payments in stores and withdraw cash from ATMs. There is also a coach feature in the app that introduces your child to the world of finance. The PeoPay KIDS app is connected to PeoPay mobile banking and Pekao24 online banking, allowing guardians to view and authorize their child’s finances.

Bank Pekao expanded the PekaoID digital identity service and the Trusted Profile, enabling remote confirmation of the identity of retail customers. Thanks to the integration with the eIDAS National Node, there has been a surge in PekaoID activations.