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Więcej szczegółów w zakładce Polityka Prywatności

Annual report 2021

Commitment

Cooperation with the environment

GRI[ ]
GRI[
  • 102-42
  • 102-43
  • 102-44
]

Pekao Bank maintains active, transparent and effective communication with all stakeholders of the Bank, taking into account their needs and providing them with equal access to information using various communication tools. Major stakeholder groups include:

  • Investors, market analysts and rating agencies
  • Customers
  • Employees
  • Suppliers
  • Social environment
  • Media
  • Supervision institutions (including KNF, BFG, UOKiK, NBP, KSF)

These stakeholder groups that are particularly important when it comes to our business model, strategy execution and the Bank’s further development.

The rules of the Bank’s information policy with respect to contacts with investors and securities market analysts, the media and clients are governed by the Bank’s information policy which is available on the Bank’s website under the „Responsible Business” tab: https://www.pekao.com.pl/relacje-inwestorskie/raporty-i-sprawozdania/odpowiedzialny-biznes.html

Communication with stakeholders

GRI[
  • 102-40
]

(shareholders, bondholders and purchasers of other securities issued by the Bank, market analysts and rating agencies)

COMMUNICATION TOOLS FREQUENCY OF COMMUNICATION TOPICS REPORTED BANK OPERATIONS
General Meeting of Shareholders At least once a year
  • Strategy execution, value building, organizational change
  • Macroeconomic and market forecasts
  • Distribution of profits to shareholders
Transparency of operations, easy and quick access to information about the Bank, application of external regulations and market standards.
Roadshows and conferences Several times a year
Investor Day Depending on the needs
Meetings and teleconferences Several hundred a year
Stock Exchange and Press Releases Ongoing
Financial Reports, data summaries and presentations of results Quarterly
Bank’s website and online information channels Ongoing
Meetings with rating agencies At least once a year
Permanent Cooperation of IR & ESG Strategy Department (institutional investors and individuals, analysts and capital market organizations); Ongoing
COMMUNICATION TOOLS FREQUENCY OF COMMUNICATION TOPICS REPORTED

BANK OPERATIONS

Branches, online and mobile banking Ongoing
  • High quality products and services offered,
  • Fair consumer practices
  • Safety of entrusted funds
  • Ease of communication with the Bank
Offering competitive, high-quality products and services tailored to clients’ needs; applying procedures to ensure fair and secure management of client funds; providing multiple access channels; creating transparent terms and conditions of offers and contracts. collecting expectations and opinions of customers; contribution to and adhering to best practices of financial services advertising standards.
Bank’s website and online information channels Ongoing
Hotline Ongoing
Complaints Ongoing
Product and service satisfaction and service quality surveys Ongoing
Advertising campaigns and marketing activities Ongoing
Product offers, mailing Ongoing
Participation in trade fairs Depending on the possibilities
COMMUNICATION TOOLS FREQUENCY OF COMMUNICATION TOPICS REPORTED BANK OPERATIONS
Internal communication Ongoing
  • Job stability and professional development opportunities
  • Attractive remuneration system
  • Bank strategy and key objectives
  • Transparent organizational structure
  • Work-life balance
 Listening to employees’ opinions (chats, satisfaction surveys), providing employees with development opportunities (promotions, trainings), clear, measurable goals to achieve which are subject to monitoring, adequate wage and benefit policy, meetings with employees and current communication with employees, providing a friendly place to work: including the implementation of the possibility of remote work and healthpromoting and preventive actions.
Intranet, chat rooms, discussion forum Ongoing
Company trade union organizations Ongoing
Meetings with the Management Board Several times a year
Competition trips, “Olympic games” At least once a year
Employee volunteering Ongoing
Webinars Ongoing
Employee assessment At least once a year
Internal publications Ongoing
Thematic surveys, evaluation surveys, employee opinion surveys Several times a year
Whistleblowing Reporting System Ongoing
COMMUNICATION TOOLS FREQUENCY OF COMMUNICATION TOPICS REPORTED BANK OPERATIONS
Meetings with suppliers, negotiations Ongoing
  • Transparent rules for selecting and working with suppliers
Use of transparent supplier selection procedures; timely execution of contract provisions, promotion of good purchasing practices.
Special purchasing platform, Phone, e-mail Ongoing
Ongoing cooperation and implementation of contracts Ongoing
COMMUNICATION TOOLS FREQUENCY OF COMMUNICATION TOPICS REPORTED BANK OPERATIONS
Charity and sponsorship activities, activities for the climate Ongoing
  • Social and environmental projects
  • Reducing negative impact on the environment, environmental education of customers and employees
  • Work and development opportunities for students
 Implementation of projects related to sponsorships and charities; supporting community development; encouraging employees to participate in social and environmental actions, reducing negative impact on the environment.
Employee volunteering Ongoing
Meetings with students, student internships At least once a year
COMMUNICATION TOOLS FREQUENCY OF COMMUNICATION TOPICS REPORTED BANK OPERATIONS
Press conferences Several times a year
  • Implementation and promotion of the bank’s strategy
  • Reliably informing all stakeholder groups about the bank’s activities/situation through the media
  • Building a leadership position/ financial sector expert
 Transparency of operations, easy and quick access to information about the Bank
Press releases Ongoing
Social networks Ongoing
Interviews, expert speeches Ongoing
Attending economic conferences, etc. Several dozen times a year
Permanent cooperation of the Communication Office (journalists, media) Ongoing

(e.g. KNF, BFG, UOKiK, NBP, KSF*, WSE, KDPW**)

COMMUNICATION TOOLS FREQUENCY OF COMMUNICATION TOPICS REPORTED BANK OPERATIONS
Reports, correspondence, inspections Ongoing
  • Compliance with requirements and regulations;
  • Supporting the creation of new rules in the market, including best practices.
 Compliance with requirements, regulations and best practices, ongoing cooperation with Regulators.

*Financial Stability Committee (KSF).
**National Depository for Securities (KDPW)

Bank's cooperation with industry organizations

Pekao Bank is actively involved in industry associations and organizations. Engagement in this area can be divided into four main areas:

  • The Polish Bank Association together with its Committees and Boards, including: Bank Cyber Security Centre Committee, Real Estate Finance Committee, Clearing Agents Committee, Bank Card Issuers Council, Electronic Banking Council,
  • Associations and organizations with international reach, including: International Swaps and Derivatives Association (ISDA), Institute of International Finance (IIF), Association of Chartered Certified Accountants (ACCA), United Nations Global Compact,
  • Associations and organizations with national reach, including: Association of Stock Exchange Issuers, Chamber of Brokerage Houses, Polish Human Resources Management Association, Association of Bank Dealers ACI Polska, Polish Association of Capital Investors,
  • Associations and organizations with a local focus: Lublin Business Club, Podkarpacie Business Club.
GRI[
  • 102-13
]
THE BANK’S ACTIVITY IN ASSOCIATIONS AND PROFESSIONAL ORGANIZATIONS IN A GIVEN YEAR (NUMBER OF AFFILIATIONS) 2020 2021
ZBP and Committees and Councils operating at ZBP 14 14
Associations and organizations with international reach 14 14
Associations and organizations with national reach 6 6
Local associations and organizations 2 2
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