Annual report 2021
The Bank’s business model is based on customer segmentation into the following areas:
serving individual customers, including affluent private banking customers and microbusinesses. Private banking clients are offered investment advice through private banking centres and remote channels, while all individual and micro-enterprise clients are serviced through an extensive proprietary network of branches and partner outlets supported by market-leading remote service channels, including digital channels,
providing financial services to clients from the SME sector, who are served by advisers with the support of product specialists. Service is provided in specialized Business Customer Centres, Corporate Centres and universal retail branches. Customers are offered products and services tailored to their individual needs based on solutions proven in corporate banking and tailored to the needs of the enterprise segment,
providing financial services to large corporate clients, public sector entities, financial institutions, and commercial real estate finance entities. Corporate and investment banking clients are served by advisers with the support of product specialists.
| 31/12/2021 | PEKAO GROUP | BANK PEKAO |
|---|---|---|
| Total number of employees (in persons) | 14,842 | 12,766 |
| Total number of establishments / locations (outlets, points, etc.) | 721 | 650 |
| Net interest income | 5,661 | 5,414 |
| Net commission income | 2,692 | 2,306 |
| Balance sheet total | 250,571 | 241,280 |
| Amount of equity | 23,863 | 23,100 |
| Total liabilities | 226,708 | 218,180 |
