The problem of CHF mortgage loans continued to affect banks, which continued to create additional provisions for this reason. The case law on these loans remained unfavorable for the banking sector. The number of lawsuits from customers was growing, also in the case of loans that had already been repaid. Banks were more active in trying to reach out to customers with settlement proposals. Bank Pekao offered its clients the “Bezpieczna ugoda 2%” program, which was well-received by customers.
Despite rising operating costs and still significant reserves for CHF mortgage loans, the banking sector’s net profit turned out to be a record last year and increased by 52%. The key positive factor was the increase in net interest income, with a visible increase in credit volumes.
In 2024, banks continued processes related to operational and digital transformation, the importance of customer service in remote channels grew, and many banking processes were digitized. New technical solutions were introduced and the functionalities of banking applications were expanded. This was accompanied by a reduction in stationary branches.