Stakeholder Interests and Opinions [SBM-2]
We place great importance on managing relationships with stakeholders, taking their needs into account, and ensuring equal access to information. The manner in which we conduct communication with the external environment is governed, among others, by the Bank Pekao Information Policy Principles regarding interactions with investors, securities market analysts, media, and customers, available on our website (Bank’s Information Policy Principles).
The key stakeholder groups of the Group were identified during a materiality assessment conducted in 2024. Based on the results of the sectoral classification, a tool for mapping the value chain of Pekao Group was developed, covering activities in the credit institutions sector. As a result, we defined a list of stakeholders, which was subsequently assessed within the Group by eighteen business units as part of the Pekao S.A. Group Stakeholder Map development. The collected data was integrated and analysed to determine the key stakeholder groups. The visualised results in the form of the Stakeholder Map are presented below.
Pekao S.A. Capital Group Stakeholder Map
In line with the guidelines of the Corporate Sustainability Reporting Directive (CSRD), a double materiality analysis was conducted to gain insight from the Pekao Group stakeholders on how they perceive the Group’s impact on various ESRS sub-topics within ESG. The dialogue was carried out through a survey, which also allowed participants to raise additional concerns and topics in open-ended questions.
The survey included a total of 42 questions:
- general (1),
- environmental (18),
- social (14), and
- governance-related (5), as well as
- an open-ended question.
Respondents were categorised into two groups:
- Internal Stakeholders, including Employees and Subsidiaries (78%), and
- External Stakeholders (22%).
The survey did not include non-employee participants, considered as the Bank’s own human resources.
Participants were asked to identify and assess the impacts related to ESG areas and determine whether they were positive or negative. On average, stakeholders identified the strongest positive impact in the social area and the strongest negative impact in the area of corporate governance. The results of stakeholder opinions were presented in an aggregated form as part of the summary of the double materiality analysis to the Steering Committee and the ESG Council.
In relations with key stakeholders of the Group (as mentioned above), the Bank consistently maintains open communication and takes actions aimed at achieving a positive impact while striving to minimize any negative effects the Group may have on these entities.