Consumer protection

The Bank and its subsidiaries are bound by the Bank Pekao S.A. Group Policy on Counteracting Practices Restricting Competition and Practices Violating the Collective Interest of Consumers. The policy defines the basic rules for the Bank’s employees to act in accordance with antitrust and unfair market practice regulations and the main tasks of the Bank’s organizational units in this regard. In 2022, the Bank did not pay penalties for violation of collective consumer rights and violation of free competition rules.

The companies that are part of the Pekao S.A. Group in 2022 also had their own regulations in this area, including: Pekao Direct’s policy against restrictive practices and practices that violate the collective interests of consumers, Pekao Bank Hipoteczny S.A.’s policy against restrictive practices and practices that violate the collective interests of consumers, Antitrust Procedure. Counteracting practices restricting competition and violating the collective interests of consumers (Pekao Leasing).

Legal risk issues related to CHF foreign currency mortgage loans are included in Bank Pekao S.A. Group’s Consolidated Financial Statements for the year ended December 31, 2022, subchapter 5.5.3.