According to the data of the Polish Financial Supervision Authority (KNF), the aggregated net profit of the banking sector in 2022 amounted to PLN 12.5 billion and doubled (+108%) compared to the corresponding period of 2021. Its volatility was increased by provisions made by banks increasing the cost of risk (+45% compared to 2021). The operating result, which does not include such one-off events, increased by 59% in 2022 after an increase of 20% in 2021.
In 2022, banks continued processes related to operational and digital transformation. The importance of customer service in remote channels grew, and many banking processes were digitized. Many technical innovations were introduced and functionalities of banking applications were expanded, which allowed to reduce the number of bank branches.