Other financial services

The company provides comprehensive services related to, among others with support for payment card management systems, transaction authorization and card personalization. The company mainly provides services to Bank Pekao S.A. and in cooperation with the Bank implements projects aimed at expanding the Bank’s product offer.

In 2022, the most important projects completed include the implementation of e-commerce transaction support from the merchant side for the Bank’s customers.

Since 31 March 2021, the Bank has been the owner of shares constituting 38.33% of shares in Krajowy Integrator Płatności S.A., the owner of the fast online payment system Tpay (formerly Transferuj.pl).

The company has the status of a national payment institution and is supervised by the Polish Financial Supervision Authority. KIP’s activity is to mediate in the transfer of payments between the payer and the recipient. In 2022, the Company continued the process of increasing the scale of its operations in the area of online payments, service websites and looked for new areas to expand the possibilities of services provided by KIP, including in cooperation with Bank Pekao S.A.

Pekao Direct provides financial intermediation services, as well as comprehensive services through alternative communication channels for clients of the non-banking sector.

The company supports Bank Pekao S.A. as the main customer in the field of service, internet banking, cards and product infolines. Pekao Direct serves clients through alternative communication channels, mainly in the form of telephone, e-mail and in the form of chats. The main communication channel is telephone connections – in 2022 Pekao Direct handled 12.8 million calls, by 2.9% more than 2021. Pekao Direct participates in the innovative process of opening selfie accounts and in 2022 Pekao Direct verified 100.4 thousand accounts opened for selfie. In 2022, compared to 2021, chat services decreased by 18.1% and video calls (within the PeoPay application) by 2.4%, which is related to the record level of services in 2021, resulting from the pandemic situation and the use by customers with alternative forms of contact. The company, in cooperation with the Bank, conducts projects aimed at developing communication with customers, including the use of mobile banking.

PFS provides outsourcing services for financial institutions in the field of operational and technological solutions, in servicing fund participants, as well as in the independent distribution of fund units. The company offers its clients services of the highest quality and safety. PFS specializes in keeping accounts of participants in investment funds, pension funds and PPK.

Among the clients served by the PFS there are companies with established market position. The company is the only entity that supports OFE funds using the services of an external transfer agent.